We aim to ship all orders within 3-5 business days, in some cases this could take up to 7 days during busy periods. You'll receive an email confirmation with a tracking number once your order has been dispatched.

We ship all orders via Royal Mail 48, with the option to upgrade to Royal Mail 24 at checkout. Enjoy FREE UK delivery on all orders over £50. If you have not received your order within 14 days of receiving your dispatch email, please get in touch so we can investigate this for you.

Please note: if you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.

We ship all orders via UPS/USPS (Royal Mail) PDDP labels, ensuring safe and reliable delivery. Duties are calculated and paid at checkout to ensure smooth shipping and to clear customs. Shipping times range from 3 to 17 working days. For a smoother delivery experience, we recommend providing both your email and phone number at checkout. We know that shipping to the US can be costly, and we truly appreciate our American customers.

We hope that you enjoy your products, however if for any reason you would like an exchange or refund, you can return them to us within 14 days of delivery. If you receive faulty or damaged goods, please contact us within 5 days of the delivery and we will arrange a replacement or refund for you.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return. Products must not have been opened and/or used (unless faulty). We will be unable to issue a refund if it is evident that the candle was burnt incorrectly according to our care instructions that are provided with each candle. If your return was purchased as part of a bundle or a free gift was offered, the complete bundle and/or free gift must be returned to us. We cannot return or exchange only part of a bundle product.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Unfortunately, we cannot provide a refund on sale items.

Please note, we can only offer exchanges on items if they are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs. Get in touch with us via email and we can supply you with the return address. We recommend that you obtain proof of posting in case the parcel fails to reach us, and where possible send the return on a tracked service.

Please contact us at info@thespiresociety.com to process your refund or exchange, we will be happy to help.